Frequently Asked Questions

We serve the entire San Francisco Bay Area.   Delivery fees apply depending on the location of set-up. 

Venmo, PayPal, Cash App, etc. 

Our preferred payment link is account.venmo.com/u/Darlena-Colvin

Yes, we carry general liability insurance. We also require each customer to sign a waiver in advance.

- Play at your own risk.

- Adults supervision required at all times.

- No shoes (socks are required at all times).

- No food, gum, candy or drinks allowed inside the play area/bounce house.

- No pets, toys or sharp objects allowed inside the play area/bounce house.

- No diving or throwing balls outside of the ball pits.

- No kids over the age of 5 years allowed in the play area.

- No equipment should be removed from play area.

- No overcrowding.

Yes we do set-up outdoors or at the park. If the weather is unsuitable or too hot, we will require a shade. The surface must be flat, dry, clean and safe. We do not set-up on dirt, sand, tanbarks, extremely dirty or uneven surface. Grass is acceptable as long as it is clear and safe.

We do understand that the weather can be unpredictable. We will not set-up our soft play or bounce house outdoors if its raining or have strong winds. If the weather it's too hot, please ensure a tent is provided to protect the soft play equipments from too much heat and of course the kids as well. If no back up plans are made for unsuitable weather conditions, the non-refundable security deposit can be credited for another day/event and is transferrable to another person as well.

Our equipments including our ball-pit balls is throughly sanitized and disinfected after each use.  Utilizing a non-toxic, fragrance free, which kills 99.9% of harmful bacteria, viruses, mold, fungus and germs.

Cancellations done less than 7 days of your event will result in a total loss of your deposit.   

Depending on the size of your layout it will take anywhere from 30 minutes to one hour to set up the soft play structure. Our bounce house set up could take from 15 minutes to 30 minutes. Latest pick up is 7:00PM, but we will happily accommodate all your party needs and time extensions. Please note additional fees may apply.

A $150 cleaning and damage deposit is applied to each invoice when booking. If the property is damaged upon pick up, renter will be responsible for $100 damage and repair fee, and only $50 is returned from your cleaning and damage deposit. Please note full $150 deposit is returned if there are no damages or excessive dirt. 

A $150 cleaning and damage deposit is applied to each invoice when booking. If the property is excessively dirty upon pick up, a $50 cleaning fee will apply and only $100 is returned from your cleaning and damage deposit. Please note full $150 deposit is returned if there are no damages or excessive dirt.